Posts tagged as:

customer service

Trials and Tribulations of Car Buying

13 July 2010
Thumbnail image for Trials and Tribulations of Car Buying

***UPDATE: I wrote this post, e-mailed the VP and posted a link to this post on the Imperial Cars facebook page.  I received a message back from a different Dave, the business development manager.  Before I could even call him back, Kevin, the owner of Imperial Cars, personally called my family member and had them [...]

Read the full article →

How do you set expectations?

6 April 2010
Weather Man

The situation is that I got the last paperwork signatures from a case I’m working on and I hadn’t worked with this person before so I asked what needed to get done to place this case and to get paid. This case manager replied to me via e-mail on Thursday. She said that everything needed [...]

Read the full article →

Empathy is all I wanted

22 February 2010
Thumbnail image for Empathy is all I wanted

I went to Not Your Average Joe’s on Route 9 in Westborough the other night. If you’ve never been I definitely recommend the place if not for their bread alone.  They have some of the best bread I’ve ever had at any restaurant.  The funny thing is the bread by itself isn’t that good, I’ve [...]

Read the full article →

Christmas Customer Service

19 December 2009
Thumbnail image for Christmas Customer Service

I went shopping today and had an interesting experience.  I was looking at some jeans in the corner of a store.  One of the people that works there was talking with another customer to help him find some jeans.  She came over to where I was looking.  She said “excuse me” to me.  I then [...]

Read the full article →