Comments on: Worst Salesperson Ever, Strikes Again at Verizon

By: My Husband Had to Return a Car Part

My Husband Had to Return a Car Part — Thu, 06 May 2010 12:16:12 +0000

[...] Husband Had to Return a Car Part By Mrs. Accountability on May 6th, 2010 CJ Bowker’s recent shoddy customer service experience at Verizon reminded me of one that Mr. A had last [...]

By: CJ Bowker

CJ Bowker — Sun, 25 Apr 2010 01:35:35 +0000

Brandy:

We all make mistakes. You are out to make sure it is not them that is mistaken. I love the big stores that act like they have never messed up a price or something. Good for you for letting them know that the “customer service representative” doesn’t deserve that title. Too many people stand around and except poor service. There are still a lot of companies out there that provide excellent customer service. Just because a company gets huge and doesn’t want to pay their service reps well doesn’t mean we, paying customers, deserve less than stellar service.

By: CJ Bowker

CJ Bowker — Sun, 25 Apr 2010 01:32:04 +0000

Mrs. Accountability:

I might have left except that I had started my transaction when she said something to me. Also, honestly, part of me wants to go back there any work with Bobbie who was a very good sales person from a service perspective. She did everything I asked of her and more. I also met another guy at a chamber of commerce event that has a Verizon store so if I need something I’ll probably give him a chance because of this experience.

By: Brandy

Brandy — Sat, 24 Apr 2010 15:26:17 +0000

I was arguing a price problem at Best Buy and the manager was over there. It wasnt really arguing as much as wondering why on a price. Turned out I was wrong, my bad, and I admitted it but the sales girl looked at me and smirked about being right. I called her out then, say it wasnt something to be smirky about. That cleared her face. Honestly Customer Service is dead. They shouldnt even call it that anymore. .-= Brandy´s last blog ..oh noes =-.

By: Friday Finds April 23rd

Friday Finds April 23rd — Fri, 23 Apr 2010 16:59:20 +0000

[...] CJ Bowker shares his bad customer service experience with Karen at Verizon. There is no excuse for a salesperson to act like that. [...]

By: Mrs. Accountability

Mrs. Accountability — Fri, 23 Apr 2010 16:48:45 +0000

One of my biggest complaints: Customer Service is dead. There was no reason at all for Karen to start goading you about your decision to buy online or in person. I probably would have left the store again and never shopped there again.

By: CJ Bowker

CJ Bowker — Tue, 20 Apr 2010 15:54:07 +0000

Budgeting in the Fun Stuff:

If you don’t bring it to their attention they won’t know that they need to fix it. That was pointed out to me in my original post with Verizon.

By: Budgeting in the Fun Stuff

Budgeting in the Fun Stuff — Mon, 19 Apr 2010 23:35:40 +0000

Thanks for the name compliment…I love the picture you chose for this post (I couldn’t see it from work…that’s freakin hilarious).

Yeah, I’ll need to bug Chevy some more if I don’t hear back this week too. Bad products and crappy customer service need to be addressed.
.-= Budgeting in the Fun Stuff´s last blog ..Overlooked Costs of Home Ownership =-.

By: CJ Bowker

CJ Bowker — Mon, 19 Apr 2010 21:16:52 +0000

Budgeting in the Fun Stuff:

I love the name by the way. I did go online and fill out their thing. No response. Then I sent this blog post to their twitter account. No response, yet. Maybe a letter is the way to go? I’ll continue to try to get their attention.

By: Budgeting in the Fun Stuff

Budgeting in the Fun Stuff — Mon, 19 Apr 2010 20:06:29 +0000

I’d fill out one of those online reviews on all 3 of them and then write a letter directly to corporate. Yes, it’s probably a waste of time, but it always makes me feel better.

I just wrote a letter to Chevy about my craptastic (not the word I used) 2005 Chevy Aveo that has needed to have a serpentine belt, 02 sensor, and thermostat housing replaced all in the last 6 months for $900 and it only has 42,000 miles on it!