Comments on: Empathy is all I wanted

By: Daniel

Daniel — Wed, 03 Mar 2010 19:10:23 +0000

Awesome story, I'm originally from Sharon and I've only heard good things about the place. It just shows that it never hurts to ask. It's also nice that the takeaway here is that the service was good when 90% of the story was about how bad it was. Just one good employee can make a HUGE difference. .-= Daniel´s last blog ..How To Raise Your Credit Limit Without a Hard Inquiry =-.

By: Tracy

Tracy — Mon, 01 Mar 2010 15:22:27 +0000

That manager was great. And it's always possible that the waiter was just having a bad night. Sometimes, we forget that the people bringing the food are dealing with life every day, just like we are and in addition to being busy, his mind could have been struggling with something as simple as a fight with his girlfriend or a problem in his family of which you were unaware. That's why I always try to give folks a second chance to make a good impression. .-= Tracy´s last blog ..The Price Of Fame: A story about about pre-planning… =-.

By: CJ Bowker

CJ Bowker — Sun, 28 Feb 2010 18:50:13 +0000

David:
You are definitely right, so if you are ever in Westborough, MA stop by the Not Your Average Joe’s on Rt 9 westbound and tell them I sent you.

By: CJ Bowker

CJ Bowker — Sun, 28 Feb 2010 18:48:36 +0000

Ted:
You make a great point. I’ve actually gotten discounts and coupons at different places just for giving honest feedback. I do think a lot of it is in the delivery. Most people get emotional. I try to take the approach of understanding what’s going wrong and trying to figure out how it can be fixed.

By: CJ Bowker

CJ Bowker — Sun, 28 Feb 2010 18:46:53 +0000

Financial Samurai:
That’s a great idea I wish I did it sooner. Why didn’t I think of it? It’s definitely worth a try. Great service needs to be pointed out to be appreciated. The manager definitely deserves to be recognized for it.

By: CJ Bowker

CJ Bowker — Sun, 28 Feb 2010 18:45:25 +0000

SAHMCFO:
I would have gone back either way because I like the restaurant and I’ve been there a few times. If this was my first time though, I probably wouldn’t have been so forgiving without the great manager.

By: David @ MBA briefs

David @ MBA briefs — Sun, 28 Feb 2010 17:51:30 +0000

Now that's excellent customer service. What companies fail to realize most of the time is one excellent customer service story can bring in droves of new customers just as one bad story can drive just as many away. Thanks for sharing! .-= David @ MBA briefs´s last blog ..Do mass firings improve performance? =-.

By: Ted

Ted — Sun, 28 Feb 2010 16:52:20 +0000

I think it also helps that you were polite and honest. I think we feel that if we get loud and angry enough people will notice. But a polite reminder, a simple request, can go a long ways. We have even gotten a free meal at Texas Roadhouse once just because we treated out server well! Folks in the service industry get treated like crap daily- so some kindness and honesty goes a looong way. Plus, you will keep coming back! Thanks for the story. .-= Ted´s last blog ..The shame of debt =-.

By: Financial Samurai

Financial Samurai — Sun, 28 Feb 2010 16:15:05 +0000

Love the follow up afterwards! I would call the restaurant and ask for who the manager was at that date and time. Then mention to the restaurant owner, or whoever the proprietors are that "X manager" rocked. That one mention will go A LONG way to cemented that person for a raise, promotion, or whatever. It's worth it! .-= Financial Samurai´s last blog ..The Curse Of Making Too Much Money And Not Pursuing Your Dreams =-.

By: Yakezie Challenge Carnival - DeliverAwayDebt | DeliverAwayDebt.com

Yakezie Challenge Carnival - DeliverAwayDebt | DeliverAwayDebt.com — Sun, 28 Feb 2010 11:12:19 +0000

[...] Empathy is all I wanted [...]