I went to Not Your Average Joe’s on Route 9 in Westborough the other night. If you’ve never been I definitely recommend the place if not for their bread alone. They have some of the best bread I’ve ever had at any restaurant. The funny thing is the bread by itself isn’t that good, I’ve tried it. They give you an oil and Parmesan cheese combination to dip it in and the bread just seems to go perfectly with it. But I digress.
Back to the story…there was a bit of a wait so we go drinks. Good news, the wait was shorter than expected and we got our table. We ordered an appetizer right away since we knew what we wanted and then ordered our food when the waiter came back. After eating our appetizer and as we were waiting for the food it came up in conversation that the service seemed to be slower than usual.
After eating our meals which were good as usual, a couple of things were wrapped up to take with us and one of the people I was with had a thing for a free dessert. We were all full and pretty much ready to go so they asked to get the dessert to go. Most people would think that this implies that we were ready to go.
We waited for the dessert. It took a solid 15 minutes for the dessert to finally come out. It was just a piece of chocolate cake. Is that a long time?
To top things off, we then had to ask for the bill. Now we are sitting there with our stuff already to take home but we didn’t have the bill. We had to wait.
The bill was slow to come and then when it finally came there was a mistake on it. I asked the waiter about the mistake, which he apologized for. No big deal. I gave him a credit card and set to just adjust it and then run it through.
He comes back, drops off the adjusted bill with no pen. Wait, no pen, he didn’t even run the bill through and he had already walked away.
At this point I started to get a bit annoyed so I walked up to the front, where no one was. As I said before I like this restaurant, there were three different waiters/waitresses that stopped to see if I needed things while I was standing there. Some even had their hands full, literally. I had already asked for the manager.
When the manager came out, I just said, “sorry to bother you, I don’t know where my waiter went and I’ve tried to have this bill run through a couple of times.”
She apologized right off the bat and started on the computer. I went back to the table and she was basically right behind me to have the bill all set to go. I was happy because she fixed it right away.
Then she went above and beyond. She proceeded to say, “I took $25 off of your bill for the incoveinence and let me get a bag for your to-go boxes.” Then she came back with the bag, “again I want to apologize for your inconveinece”, as she was putting our stuff in the bag, “I threw a few coupons for your next visit in the bag.”
Wow, thank you. There was a bit more to the conversation but I think you get the gist of it. I would have been happy with a little empathy and a quick fix. This manager went above and beyond. She apologized for my troubles, fixed it right away and gave me a reason to come back. It was a busy night and I understood the slow service and I will happily go back there.
The biggest mistake I made was not getting the name of the manager that provided the excellent service.
- e-Book Review – How to Get Rich: Wealth Building Guide for the Financially Illiterate By Roger, the Amateur Financier
- Getting a Higher Yield: How to Make Your Money Earn More By Larry Ludwig
- Negotiating 101 By Jason
- Telhio Credit Union $200 Personal and Business Checking Account Bonuses in Ohio By MaximizingMoney.com
- Mind Over Matter By Guest